CCBill charge on your card: what it is and which AI app billed you

Desk research: CCBill’s own consumer support pages, knowledge base and terms, the consumer pages of Epoch, Verotel and Segpay, and the billing facts in our app profiles, checked in October 2026. AI Companion Radar takes no money from any app or payment company and uses no affiliate links.

A CCBill charge is almost never CCBill selling you something. CCBill is a US payment processor that bills on behalf of other websites, so the line on your statement means you (or someone with your card) bought a subscription or one-off purchase from a site that uses CCBill for checkout. You can find out which site in about two minutes on support.ccbill.com, cancel it there, and ask for a refund through the same channel. Only go to your bank if CCBill cannot find the purchase or you did not make it.

What CCBill is

CCBill says it was established in 1998 in Tempe, Arizona, and that it serves “over 30,000 merchants in 197 countries”. The US entity is CCBill LLC; the address in its current merchant terms is in Phoenix, Arizona, and it also has companies registered in Ireland (CCBill IE Limited, Dublin) and the UK (CCBill UK Limited, London). Its own about page lists the kinds of business it handles: subscription billing, adult content and entertainment, high-risk merchants, dating platforms, content creators, live cams and streaming. That mix is why it turns up on statements next to adult sites and AI companion apps: mainstream processors such as Stripe often decline adult content, and specialists like CCBill fill the gap.

So is it a scam? No. CCBill is a long-running, registered processor with a public 24-hour support line. A CCBill line can still be a charge you did not authorise (a forgotten trial that renewed, a family member, or a stolen card), and the steps below cover each case.

What a CCBill charge looks like on a statement

CCBill’s consumer page says that if a transaction “refers to www.ccbill.com”, you bought a subscription from a website that uses CCBill for billing. In practice the descriptor usually starts with CCBILL.COM, followed by an asterisk and a shortened merchant name, sometimes with CCBill’s support number or a city. Examples collected by bank-statement lookup services include “CCBILL.COM *WET-MEDIA TUCSON AZ” and “CCBILL.COM, *THE M, 888-5969279” (as reported). CCBill’s knowledge base notes that card descriptors are only 5 to 22 characters long, so the merchant part is often cut to a few letters and may not match the brand name you remember.

How to read it:

• CCBILL.COM tells you the processor, not the seller.

• The text after the asterisk is the merchant’s billing name, truncated. It is often a company name rather than the app or website name.

• 888-5969279 is CCBill’s consumer support number, not the merchant’s.

• The amount and the date matter more than the words. A repeat amount on the same day each month is a subscription; a small first charge followed by a larger one is usually a trial that converted.

Step by step: identify, cancel, refund

1. Look up the charge

1. Go to support.ccbill.com (CCBill’s consumer support site; the same tool sits under ccbill.com/consumers).

2. Enter two of the requested details: email address, credit card number, account number, transaction ID or subscription ID.

3. The result shows the subscription, the website it belongs to and its status (active or cancelled).

If the search finds nothing, try other email addresses, then contact support directly: phone 1-888-596-9279 (24 hours a day, every day), or consumersupport@ccbill.com. CCBill says email requests get a reply within 48 hours. Search your inbox for “CCBill” too: the purchase confirmation normally contains the subscription ID.

2. Cancel the subscription

Once the subscription shows up, cancel it in the same tool, or by phone or email. CCBill’s cancellation page lists exactly these three routes. Once a subscription is cancelled you are not billed again for it. Keep the cancellation confirmation email, because it is your evidence if another charge appears. Cancelling with CCBill does not close your account on the app itself, so delete that separately if you want your chats and images gone.

3. Ask for a refund

CCBill states plainly that “not all of our clients have the same policies on refunding transactions”: the merchant’s refund policy decides, not CCBill. Ask through CCBill consumer support (phone, email, chat or the online form) and explain why: you never used the service, you were charged after cancelling, or it was a duplicate. If a refund is approved, CCBill says the money should post back within 7 to 10 business days, and only to the original card or account; it cannot refund by cash, cheque or to another card.

Before asking, read the app’s own refund rules. Most AI companion apps give little or nothing back; our refund policy comparison of 43 apps lists the exact wording. A charge you did not authorise is a different case from a refund you would like, and it is worth saying which one it is.

4. When to contact your bank

Go to your card issuer if CCBill cannot find the transaction, if you did not make the purchase at all, or if you were billed again after a confirmed cancellation and the merchant refuses to fix it. If you believe the charge is fraud, CCBill asks you to call its support line immediately so it can investigate and block further charges, and you should also ask your bank to cancel the card. For US credit cards, the Consumer Financial Protection Bureau says to send a written billing error notice to the card company within 60 calendar days after the charge appeared on your statement; you can dispute it even if you have already paid. Debit card rules and deadlines differ, so ask your bank. A chargeback on a purchase you did make will usually get your account on that app closed.

Other processors you might see: Segpay, Epoch, Verotel, Paxum

The same pattern applies to the other adult-friendly processors. The name on your statement is the processor; the processor’s consumer site tells you who the merchant is.

• Epoch. Epoch’s site says: “Does your billing statement refer to Epoch.com? If so, please use the form above to view your purchase details.” The Find My Purchase tool asks for any two of four fields. Billing support runs 24 hours by live chat, email and phone (toll-free +1 800 893 8871, worldwide +1 310 664 5810). Its FAQ covers cancelling memberships and trials that kept billing.

• Verotel. A Dutch processor (Verotel Merchant Services, Amsterdam) that says it has served high-risk webmasters since 1998. Its order pages send all billing questions to www.vtsup.com or to livesupport@verotel.com, with phone lines in the US (1-877-872-9246), Europe (00-800-44229999) and elsewhere (+31 20 5315777).

• Segpay. Segpay runs a consumer portal at cs.segpay.com where, as reported, you look up a purchase with two of: card number, email or purchase ID, and cancel from there. Its site blocked our reader, so treat the details as second-hand.

• Paxum. Paxum is mainly an e-wallet used to pay adult performers and affiliates, not a card checkout. A Paxum line on your statement is more likely a wallet top-up or transfer than an app subscription; contact Paxum directly.

AI companion apps and who bills them

Most AI companion apps do not publish their payment processor or the exact descriptor. Of the 43 apps in our directory, the table below covers the ones where the terms, help centre or a documented report names a processor, a descriptor, or at least says how the charge will look. Everything else is unknown; if your descriptor is not here, the CCBill (or Epoch, Segpay, Verotel) lookup tool is the faster route.

Directory profiles: GirlfriendGPT (Radar score 6.1), Seduced AI (7.1), Candy AI (8.0), Dream Companion (6.7), Chub AI (6.4), CrushOn AI (4.6), Lovescape (6.9), HeraHaven, Muah AI, GoLove AI, OurDream AI, Janitor AI and Character.AI.

Two practical points. First, an app that names no processor can still use CCBill, Segpay or Epoch, so a CCBILL.COM line does not rule any app in or out; the lookup tool is the only reliable answer. Second, if the processor turns out to be an app’s own checkout (Everai for Candy AI, for example), cancel in the app itself; our Candy AI cancellation guide walks through it. App Store and Google Play charges show as Apple or Google and are cancelled and refunded through the store, never through CCBill.

Questions people ask

Is CCBill a scam?

No. CCBill is a payment processor founded in Tempe, Arizona, in 1998, billing for more than 30,000 merchants. The charge is real and comes from a website that uses CCBill for checkout; look it up on support.ccbill.com to see which one.

Why is CCBill charging me?

Because you, or someone using your card, bought a subscription or a one-off item from a site billed by CCBill. The most common causes are a trial that renewed automatically, a subscription you forgot, or a family member’s purchase. If none of those fit, treat it as possible fraud and call CCBill on 1-888-596-9279 and your bank.

How do I cancel a CCBill subscription?

Search for it on support.ccbill.com with two of your email, card number, account number, transaction ID or subscription ID, then cancel. You can also call 1-888-596-9279 at any hour or email consumersupport@ccbill.com, which replies within 48 hours.

Can I get a refund from CCBill?

Sometimes. The merchant’s policy decides, and many AI companion apps do not refund. If a refund is approved, CCBill says it posts back within 7 to 10 business days and only to the original payment method.

What does CCBill show on a bank statement?

Usually “CCBILL.COM” followed by an asterisk and a shortened merchant name, sometimes with CCBill’s phone number 888-5969279 or a city. Because descriptors are capped at 22 characters, the merchant part is often abbreviated beyond recognition.

Can CCBill tell me which AI app charged me?

Yes. The subscription lookup shows the website the purchase belongs to.